Data Protection   
By giving us your name and personal details, you consent for these to be used as necessary in processing your booking, and complying with legal requirements (e.g. Forwarding passenger lists to airlines). We may also use your details to send you future holiday brochures from ourselves. Should you NOT want to receive these, please tell us. We will never pass on your details to any third parties not connected with the organisation of your booking.

Financial Protection
The package travel, package holidays, and package tours regulations 1992 require us to provide security for the monies that you pay for the package holidays booked with ITC, and for your repatriation in the event of our insolvency.   We provide this security by the way of an ATOL (No 5782) administered by the Civil Aviation Authority (CAA).

When you buy an ATOL protected air holiday from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL Number (5782). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money that you have paid to us for an advanced booking. If you would like further information, please visit www.atol.org.uk.

The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL protection contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

1. Your Holiday Booking
When making a booking, you must sign the booking form and have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. The contract is made on the terms of the information set out in the confirmation invoice. Your contract with ITC, and any matters arising from it shall be governed by and construed in accordance with English law, and is subject to the jurisdiction of the courts of England and Wales, unless you are resident in Scotland or Northern Ireland, in which case you may choose those respective jurisdictions.

2. Payment
If you wish to confirm a booking we will require a completed and signed booking form, together with payment of deposit.
Your final payment must be paid 8 weeks before your departure date. If payment for your holiday is made by credit card, a handling fee of 6% will be added. Cheques should be made payable to ITC. Please note, we do not accept debit card payments

3. If we alter your holiday
It is unlikely that we will have to make any changes to your holiday arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes, and we reserve the right to do so at any time. Most of these changes will be minor, and we will advise you of them at the earliest possible date.
In accordance with EU regulation 2111/2005 we are required to advise you of the actual carrier operating your flight. Please refer to your confirmation invoice for details. Any changes to the actual airline after you have received your final invoice will be notified to you as soon as possible. Such a change is deemed to be a minor change.

Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to your overseas arrival and departure airport, or change of hotel to another of the same standard or higher standard in the same resort or region.  These changes do not entitle you to cancel or change to another holiday without paying our normal holiday charges, and for which no compensation or refund is due

If we make a major change to your holiday, we will inform you as soon as is reasonably possible. The following are examples of major changes, changing flight times by more than 12 hours, a change to a lower standard of accommodation or reducing the number of days of your holiday.
Where possible with regards to major changes we will offer the following options: you can either   a) accept the changed arrangements   b) change to another holiday from us at the advertised selling price or c) cancel your booking upon which we will refund your monies in full and final settlement.
Irrespective of whether you choose a) b) or c) in all cases of major change, except where the change arises due to reasons of force majeure, we will pay compensation as detailed below :-
More than 56 days before departure = NIL
55 – 29 days prior to departure = £10
28 – 15 days prior to departure = £15
14 – 7 days prior to departure   = £20
6 – 0 days prior to departure     = £25

Force majeure:  means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include for example, industrial dispute, terrorist activity and its consequences, natural disaster, fire, adverse weather conditions and/or acts of God.

4. Alterations by you
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but this may not always be possible.
In order for a change to go ahead you will be asked to cover any costs we incur in making this alteration. A Name change cannot be made under any circumstances, and this would be classed as a cancellation and the appropriate cancellation fee will apply.

5. Cancellation by you
You or any member of your party may cancel their holiday at any time. Written notification from the person who made the booking must be done as soon as possible. Since we incur costs in cancelling your holiday arrangements, you will have to pay the applicable cancellation charges shown below.    The amount of cancellation charges are :-

More than 56 days prior to departure = Loss of deposit only
55 – 43 days prior to departure      = 40%
42 – 29 days prior to departure      = 65%
28 – 15 days prior to departure      = 75%
14 – 7 days prior to departure        = 90%
6  or less days prior to departure    = 100%

The charges above apply to your total holiday cost. A cancellation invoice will be issued detailing any charges or refunds applicable to you within 5 working days of receiving your letter of cancellation.

6.Cancellation by ITC

We reserve the right in any circumstances to cancel your holiday,for example if the minimum number of clients required for a particular tour is not reached,we may have to cancel it.However,we will NOT cancel your holiday less than 6 weeks prior to your departuredate,except for reasons of  " Force Majeure ",or failure by you to pay the final balance. If it is necessary to cancel your holiday( unless for reasons of Force Majeure) we will pay to you compensation as set out in clause 4 of these conditions.

7. Flight Delays
In the event of a delay to your flight, ITC DO NOT provide refreshments –meals or accommodation, however in certain circumstances the airline may provide assistance.
ITC representative will approach the airline to request that appropriate standards of welfare and information are provided.
Under EU law you have some rights in some circumstances to compensation from the airline in cases of denied boarding, cancellation or delays to flights.Full details of these rights should be available at the airport, and will also be available from the airlines. However, reimbursement in such cases will not entitle you to a REFUND of your holiday from ITC.

8. Abandonment of your holiday
If you choose to abandon the arrangements made by us on your behalf, and instead, make your own arrangements, ITC accepts no liability and no refunds will be made for the services that you choose not to take. Abandonment of your holiday may also be deemed to have taken place if you miss any transportation through no fault of ITC. You will have to pay for any costs incurred, for example travel tickets, hotel accommodation, meals or public transport fares.

9. Our Pricing
All prices in our brochure are per person in £ Sterling. The price of your holiday was calculated using the exchange rate of £1 = 1.13 Euros on the 1st October 2011. Once you have booked your holiday we reserve the right to surcharge for cost increases due to surcharge by the airlines, (including the cost of fuel, taxes or fees chargeable for services such as landing, embarkation or disembarkation fees at airports), and fluctuation in exchange rates against the EURO.
There will be no charge within 30 days prior to your departure. We will absorb such increases up to 2% of your basic holiday costs. If the surcharge is greater than 12% of your holiday price per person, you have the option of changing to another holiday that we offer, or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in FULL all monies paid to us.

10. Passports and Insurance
It is your responsibility to ensure that you have a valid passport. ITC accept no responsibility for your failure to comply with passport regulations.

We are especially concerned that all of our clients are adequately insured (e.g. in case of illness or cancellation/curtailment) and suggest that you arrange insurance from the day you book.
ITC will NOT accept bookings unless you are covered by a Travel Insurance. It’s your responsibility to ensure that ITC has been given details of your travel insurance before the departure date of the holiday

11.Flight seats
We cannot guarantee you will be seated together,some airlines offer a “Sitting together“ supplement or Priority Boarding charges.

12.Single rooms
Despite the supplement payable for SINGLE accommodation; it should be noted that the standard and location of some rooms, are some times inferior to other  rooms and may NOT have all the amenities of other rooms. Regrettably ITC has no control over the hotel charges for SINGLE rooms.

13. Opera Tickets
The tickets are booked in advance through our Italian agent. The price charged is not necessarily as the price shown on the ticket due to agent handling & booking fees.
We reserve the right to alter the price shown in the literature to compensate for fluctuations in the exchange rate against the EURO. The final price will be shown on the invoice. Should you decide to cancel the opera ticket because of the price increase you will be still required to pay the full amount and the deposit will NOT be refundable.

14. Air conditioning & Heating
The period in the season and times of the day, when these operates are at the discretion of the hotel management.

15. Complaints
Any complaints regarding your holiday, should be reported to your resort representative immediately, who will endeavour to put things right. it is therefore your obligation to inform us of any problem during your holiday. If you fail to notify ITC representative we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract. If your complaint is still not resolved locally, written notification should be made to ITC within 28 days of your return holiday date. We promise to deal with any complaints fairly and promptly within the terms of these conditions.

16. Our Liability to you
We accept legal liability we may be under as a result of any misrepresentation or failure to exercise reasonable care on our part or of our employees. We make every effort to ensure that the suppliers of services which form part of your holiday, except for air & sea carriers and coach transport are efficient and reputable although we do not have any direct control over the suppliers of those services or their employees.  We accept responsibility for the acts and or omissions of ourselves or of our employees.  Additionally, we further accept limited responsibility in respect of some but not  ALL of the acts and / or omissions of our agents, except for air & sea carriers,and coach transport particularly where such acts or omissions render services provided under this contract by us either deficient or not of a reasonable standard, save that we will not be responsible, nor accept liability in respect of death, bodily injury or illness caused to either the signatory of  this contract or any other person named on the booking form, save where such death, bodily injury or illness is proven to be caused by a negligent act or omission of our employees, whilst acting within the scope of, or in the course of their employment.
The foregoing provisions in this clause do not apply to any air and sea carriers or coach transport supplying services to us and forming any domestic, internal or international carriage of whatsoever kind. 

17.  Your Contract
The law governing the contract between us is the law of England and the contract is deemed to have been made at our office in Bishop Auckland, Co. Durham - UK.